How to Cancel Shift4 (SkyTab) POS Contract (UK 2026)

Shift4 contract terms at a glance

Shift4 UK customer service contacts

If you are trying to reach Shift4 or SkyTab support, these are the routes the company publishes as of August 2026:

• Shift4 UK phone: +44 20 3582 4232, the number Shift4 lists on its contact pages for UK enquiries
• SkyTab support email: support@skytab.com
• Online: logged-in merchants can raise tickets through the Shift4 Customer Hub (Lighthouse Business Manager), and shift4.com/support hosts the knowledge base
• Support hours: Shift4 does not publish specific opening hours for the UK line. Its main support number, +1 888 857 9571 (a US line), is advertised as 24/7/365, and its UK partner materials describe in-house support as available 24 hours a day, 7 days a week

In short, there is no separately published 24/7 UK telephone number. If the UK line keeps you waiting, the US 24/7 line and the Customer Hub ticket route are the fallbacks.

On hold with Shift4? Worth knowing before you get through: if the call is about billing, support or cancelling, Dojo currently pays up to £3,000 towards Shift4 exit fees when you switch through MerchantSwitch (eligibility confirmed at quote).

Step 1: Find your Shift4 merchant agreement

Find the original signed agreement. If your account was opened under Finaro or Credorax (both now part of Shift4), the cancellation clause may still reference those entities. Call Shift4 UK to request a fresh copy if you cannot find one.

Step 2: Work out the cost of leaving

Shift4 early termination fees are usually calculated as the remaining minimum monthly service charges plus any unamortised hardware costs. POS hardware bundles increase the bill significantly. Add a £150 to £300 return fee if your terminal is rented.

Step 3: Send written notice

Call +44 20 3582 4232 to confirm account details, then send a recorded-delivery letter and email referencing your Merchant ID. State you are giving formal notice to terminate and request:

• Written acknowledgement of the cancellation request and the agreed end date
• A final statement of any outstanding charges
• Hardware return instructions
• Confirmation that Direct Debit collections will cease once the final statement is settled

Step 4: Handle retention offers carefully

Shift4 retention typically pitches a rate cut or new hardware in exchange for a new minimum term. Insist on getting the new offer in writing with the new contract length and notice period, then benchmark it against at least two independent quotes.

Step 5: Return your hardware

Request a returns pack as soon as cancellation is acknowledged. Photograph each terminal, power supply, and peripheral, and use tracked delivery. Hardware must arrive within 14 days of the end date.

Step 6: Cancel Direct Debit at the end

Wait for written confirmation that the account is closed before cancelling Direct Debit. Cancelling early is the most common cause of disputes with merchant acquirers.

Cheaper alternatives to Shift4

For most UK SMEs, the providers below offer cheaper transaction fees and shorter notice periods than a Shift4 bundle.

Frequently asked questions about cancelling Shift4

Need help cancelling Shift4?

Call 0333 041 3933 for a free review of your Shift4 contract. We will tell you what your exit fee should actually be and match you with a cheaper provider that suits your transaction profile.