How to Cancel Global Payments (TSYS) UK 2026
Global Payments (including legacy TSYS and HSBC Merchant Services accounts) operates 24 to 36 month contracts with a 90 day notice period. This guide explains exactly how to exit without paying more than you should.
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Global Payments contract terms at a glance
Key facts
- Contract length: 24 to 36 months
- Notice period: 90 days written notice
- Auto-renewal: Yes, typically 12 months at a time
- Early termination fee: Around £300 to £1,200
- Equipment return fee: £150 to £250 if rented
- Phone: 0333 321 8363
- Email: merchants.uk@globalpaymentsinc.com
Step 1: Locate your contract
Find your original signed merchant agreement. UK accounts may still be branded TSYS or HSBC Merchant Services, but the cancellation process is now run by Global Payments. Note the contract start date, the length, and the notice clause. If you do not have a copy, email merchants.uk@globalpaymentsinc.com and request one.
Step 2: Work out the cost of leaving
Global Payments early termination charges usually combine the minimum monthly service charges remaining on the contract plus any unamortised hardware costs. Expect £300 to £1,200 depending on time remaining. Equipment rental return fees of £150 to £250 are charged separately.
Step 3: Send written notice
Call 0333 321 8363 to confirm your account details and request the cancellation team. Then send a recorded-delivery letter and an email to merchants.uk@globalpaymentsinc.com including:
- Your business name and Merchant ID
- A clear statement of formal notice to terminate, with the requested end date
- A request for written acknowledgement, a final statement, and equipment return instructions
- A request to confirm cessation of Direct Debit collections after the final statement
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Step 4: Handle retention offers carefully
Global Payments retention will usually pitch a counter-offer: reduced blended rate, waived PCI fees, or a free terminal upgrade in exchange for extending the term. Insist on getting the new offer in writing with the new minimum term spelled out, then benchmark against at least two independent quotes before agreeing.
Step 5: Return your terminals
Request the returns pack as soon as your cancellation is acknowledged. Photograph each terminal and PIN-pad, pack everything together with the power supply, and use tracked delivery. Equipment must arrive within 14 days of your end date.
Step 6: Cancel Direct Debit last
Wait until you have written confirmation that your account is closed and the final statement is settled. Cancelling Direct Debit early often triggers debt collection even when you have followed every other step correctly.
Cheaper alternatives to Global Payments
Global Payments blended rates are rarely the lowest available, particularly for UK SMEs processing over £15,000 a month. The providers below regularly offer lower transaction fees and shorter notice periods.
Better alternatives to Global Payments
If you are leaving Global Payments to cut costs, get a free same-day quote on one of these UK card machine providers.
Dojo
From 1.3% + 3p
- Free terminal, £15 to £20 rental
- Bespoke pricing over £150k turnover
- Built-in WiFi and 4G
- UK-based support
Paymentsense
From 0.79%
- Free terminal
- Next-day funding
- UK-based support
- Tailored business rates
SumUp
1.69%
- £19 to £25 reader (one-off)
- No monthly fees on standard plan
- No contract
- Next-day payouts
Frequently asked questions about cancelling Global Payments
How much notice does Global Payments require to cancel?
Global Payments typically requires 90 days written notice. Notice usually only starts once they have received a signed cancellation request, so phone calls alone are not enough.
How much are Global Payments exit fees?
UK Global Payments early termination fees usually range from £300 to £1,200 depending on the remaining contract length and any unamortised hardware costs. Equipment rental return fees of £150 to £250 are charged separately.
Is Global Payments the same as TSYS or HSBC Merchant Services?
Yes. TSYS and HSBC Merchant Services are part of the Global Payments group following acquisitions. UK contracts and processes are now managed under the Global Payments brand.
Does Global Payments auto-renew?
Most Global Payments merchant agreements auto-renew for 12 months at a time. Serve notice in writing inside the renewal window stated in your contract or you will be locked in for another year.
Can I keep my Global Payments terminal after cancelling?
Only if you bought the hardware outright. Most Global Payments terminals are rented and must be returned within 14 days. Failure to return triggers additional charges.
Need help cancelling Global Payments?
Email hello@merchantswitch.com or call 0333 041 3933 for a free contract review.
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