How to Cancel Teya (SaltPay) Contract UK 2026
Teya (formerly SaltPay) merchant contracts typically run 18 to 24 months with a 60 to 90 day notice period. This guide walks you through cancelling cleanly without overpaying.
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Teya (SaltPay) contract terms at a glance
Key facts
- Contract length: 18 to 24 months
- Notice period: 60 to 90 days written notice
- Auto-renewal: Yes, typically 12 months
- Early termination fee: Around £150 to £600
- Equipment return fee: £100 to £200 if rented
- Phone: 0333 016 4618
- Email: hello@teya.com
Step 1: Find your contract
If you signed up before mid-2022 your paperwork may still say SaltPay. The cancellation process is identical and the same Merchant ID applies. Pull out the agreement, find the start date, the contract length, and the notice clause.
Step 2: Work out the cost of leaving
Teya early termination fees are calculated as the remaining minimum monthly service charges across the rest of the term. On a 24 month deal with 12 months left, expect £150 to £600. Equipment rental return fees of £100 to £200 apply separately.
Step 3: Send notice in writing
Call 0333 016 4618 to confirm account details, then send a recorded-delivery letter and email hello@teya.com with your Merchant ID and a clear statement of formal notice to terminate. Request:
- Written acknowledgement of the cancellation and the agreed end date
- A final statement of charges
- Equipment return instructions
- Confirmation that Direct Debit collections will cease once the final statement is settled
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Step 4: Handle retention offers carefully
Teya retention typically offers a rate cut, free terminal upgrade, or a few months of waived fees in exchange for a fresh minimum term. Insist on a written offer with the new contract length and notice period spelled out, then benchmark against two independent quotes.
Step 5: Return your terminal
Request the returns pack, photograph the device, and use tracked delivery. Aim for the equipment to arrive within 14 days of your end date to avoid charges.
Step 6: Cancel Direct Debit at the end
Leave the Direct Debit live until you have a written closure confirmation and a final statement. Cancelling early triggers most of the disputes we see between merchants and acquirers.
Cheaper alternatives to Teya
Teya is competitive against legacy acquirers but rarely the lowest cost option for UK SMEs processing over £15,000 a month. The providers below regularly come in cheaper.
Better alternatives to Teya
If you are leaving Teya to cut costs, get a free same-day quote on one of these UK card machine providers.
Dojo
From 1.3% + 3p
- Free terminal, £15 to £20 rental
- Bespoke pricing over £150k turnover
- Built-in WiFi and 4G
- UK-based support
Paymentsense
From 0.79%
- Free terminal
- Next-day funding
- UK-based support
- Tailored business rates
SumUp
1.69%
- £19 to £25 reader (one-off)
- No monthly fees on standard plan
- No contract
- Next-day payouts
Frequently asked questions about cancelling Teya
Is Teya the same as SaltPay?
Yes. SaltPay rebranded to Teya in 2022. UK contracts opened under SaltPay are now serviced by Teya. The cancellation process is the same and your Merchant ID does not change.
How long is the Teya notice period?
Most Teya merchant agreements require 60 to 90 days written notice depending on when the contract was signed. Notice only starts once Teya has received a signed cancellation request.
How much are Teya exit fees?
Teya early termination fees usually fall between £150 and £600 depending on time remaining and any bundled hardware. Equipment return fees of £100 to £200 are charged separately if the terminal is rented.
Does Teya auto-renew?
Most Teya agreements auto-renew for 12 months unless you serve written notice inside the cancellation window. Read the contract carefully to find the renewal window.
Can I keep my Teya terminal?
Only if you purchased it outright. Most Teya terminals are rented and must be returned within 14 days of cancellation.
Need help cancelling Teya?
Email hello@merchantswitch.com or call 0333 041 3933. We will review your Teya contract for free and tell you exactly what your exit fee should be.
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